Courier · COD · Cargo · International

From Kathmandu
to anywhere.

A doorstep in Jumla or a doorstep in Toronto — 77 districts across Nepal, 220+ countries beyond it, and one tracking number the whole way.

  • All 77 districts
  • 220+ countries
  • Weekly COD settlement
  • Customs handled
Calculate a rateTrack a parcel
A parcel travelling from a Kathmandu warehouse to a doorstep across Nepal

Moving stock for shops, studios and exporters — across Nepal and out of it

Fashion & apparelConsumer electronicsHandicraft exportersPashmina & cashmereTea & coffee growersGrocery & organicsCosmeticsBooks & stationeryPharmacy & wellnessAuto partsHome & kitchen

The network

Built for the whole country, and well past it

Launch capacity across seven provinces and nine overseas gateways — the figures we have designed and staffed the network to hold.

Districts in Nepal
77Districts in NepalEvery one of them
Countries reached
220+Countries reachedVia 9 gateways
Parcels a day
9,000Parcels a dayDesigned capacity
On-time target
96.4%On-time targetAgainst the zone promise

What we move

Six services, one tracking number

Whether it is a single envelope to Biratnagar or a pallet of stock to a regional distributor, it moves through the same network and shows up in the same dashboard.

How it works

Four steps, and you are out of it

You book. We do the rest — and you can see exactly where it is at every point in between.

The five stages a parcel passes through, from booking to deliveryBookedPicked upIn transitOut for deliveryDelivered
  1. 1

    Book it

    Through the merchant panel, a CSV upload, or an API call from your store the moment a customer checks out.

  2. 2

    We collect

    A rider comes to your shop or warehouse inside your chosen window. Scan on pickup, and tracking goes live.

  3. 3

    It moves

    Sorted at the origin hub, on the overnight line-haul, into the destination branch. Every scan is visible.

  4. 4

    Delivered & settled

    Handed over, cash collected if it is COD, and credited to your ledger before the rider is back at the branch.

Cash on delivery

Your money back in seven days, not “soon”

COD is most of Nepali e-commerce, and the part every merchant worries about. So it is the part we built first and documented hardest.

Credited on delivery, not on paperwork
The moment a parcel is marked delivered, the amount lands on your ledger. No batch job, no waiting for someone to reconcile a spreadsheet.
A fixed weekly cycle
Collections minus delivery charges, transferred to your bank on the same day each week. You can plan your buying around it.
An append-only ledger
Every credit, fee and payout is a line you can see. Corrections are posted as new entries, never edits — so the history survives an audit.
How settlement works
The weekly cycle that returns cash on delivery money to a merchant's bankCollectReconcileApproveTransferStatement7DAYS

Coverage

All 77 districts. Including the hard ones.

Anyone can deliver in Kathmandu. The test of a courier in Nepal is whether a parcel reaches Humla, and what it costs when it does.

Six zones, priced honestly
A Karnali route genuinely costs more to serve than a Valley one. We price it that way rather than averaging it into everyone else’s rate.
Realistic promise dates
One day in the Valley, six to nine to the far hills. We would rather quote nine days and hit it than quote three and miss.
Twelve branches, six hubs
Owned operations along the highway corridor, partner transport beyond it, and one tracking number across both.
See the network
Map of Nepal showing Udan Express coverage across all seven provincesKathmanduPokharaBiratnagarBirgunjButwalNepalgunjDhangadhi

International

And then out of the country.

Nepal is where we start. A parcel booked in Kathmandu reaches 220+ countries — express, air freight or sea — with the customs paperwork prepared before it moves.

Door to door, clearance included
South Asia in two to four days, the Gulf in three to five, Europe in four to seven. Those are door-to-door figures including customs, not the flattering airport-to-airport numbers.
The paperwork is the slow leg
A parcel flies to London in nine hours and can then sit in a warehouse for three weeks. We file the invoice, origin certificate and any permit before pickup.
Import as well as export
Ship to one of our 9 overseas gateways and we consolidate, clear and deliver to your door in Nepal — far cheaper than per-shipment air rates.
See where we ship
Parcels leaving Kathmandu for destination regions worldwideEuropeAmericasAfricaGulfEast AsiaSE AsiaOceaniaKathmandu

Live tracking

Tracking your customer can actually read

Not a status code. A plain sentence, a time, and where it happened — sent by SMS to the recipient and visible on the web without an account.

Every scan, in plain language
“Out for delivery from Pokhara Hub, 8:42 am” beats “AT_DESTINATION_BRANCH” for the person waiting at home.
Failed attempts are shown, not hidden
If a delivery failed, the reason is on the timeline. Hiding it just moves the phone call to your support team.
A promise date from the start
The expected window is set at booking from the destination zone, so nobody has to guess.
Track a parcel
A phone showing a parcel's live tracking timelineUDN26H4K2M9QPArriving today, by 6 pmPicked upAt Kathmandu hubIn transitOut for delivery

For business

One dashboard for every consignment

Book, print labels, watch the day's deliveries and reconcile the week's cash — without a phone call or a WhatsApp thread.

Bulk booking and labels
Upload a CSV of the morning’s orders, print the labels as one PDF, hand the stack to the rider.
The numbers that matter
Delivered rate, return rate, COD outstanding and average days in transit — per day and per district.
Your team, scoped properly
Staff accounts see only what their role allows. A packer does not need to see your settlement balance.
Open a business account
A merchant dashboard showing daily parcel volume and settlementTODAYBOOKED128DELIVERED96COD DUE84k

The people

Trained riders on salaried routes

The last mile is a person on a scooter in traffic. We hire for that job properly rather than treating it as a gig to be squeezed.

Paid to do it well
Route-based pay rather than pure piece rate, so a rider is not financially punished for taking care with a fragile box.
Equipped for the job
Uniform, insulated box, phone with the rider app, and a cash limit that means nobody is carrying an unsafe amount.
The app works with no signal
Scans and delivery confirmations queue on the phone and sync when signal returns. A dead zone never loses a delivery.
Ride with us
A team of Udan Express riders in uniform

Integrations

Plug it into the shop you already run

A REST API for teams with a developer, a CSV import for teams without one, and webhooks so you never have to poll us for a status.

Create parcels from checkout
One POST per order. The tracking number comes back in the response, ready to show the customer.
Webhooks, not polling
We tell your system when something changes. No cron job hammering our API every five minutes for nothing.
Sandbox before you ship
A test environment with fake parcels you can move through every status, so you can build against real behaviour.
Read the API docs
E-commerce platforms that connect to Udan ExpressWOOSHOPMAGECSVAPIZAP

Why Udan Express

The details that decide whether a parcel arrives

Every courier claims speed and coverage. These are the things we would want to know if we were choosing one.

  • Priced before you book

    The full breakdown — base, weight, surcharges, discount, VAT — is shown before you confirm. No invoice surprises at month end.

  • Three attempts, then honesty

    We try three times and record why each failed. If it is coming back to you, you will know before you ask.

  • Insurance that pays

    Cover priced on declared value, with a claims process that has a stated deadline rather than an open-ended one.

  • Support that answers

    A 12-minute target on first response during working hours, on a Nepali number, in Nepali or English.

  • A real API, documented

    Versioned, with idempotency keys on every write so a retry after a timeout never creates a duplicate parcel.

  • Built by people who ship

    The team runs the same network they built. Nothing here is a feature nobody has used in anger.

In your pocket

One app for riders, one for merchants

Book a pickup from the shop floor. Scan a parcel in a stairwell with no signal. Both work, both sync, both update the same tracking timeline.

  • Offline-first scanning
  • Route list with navigation
  • Proof of delivery capture
  • Cash reconciliation at shift end
  • Push on every assignment
  • Updates without a store release
Join as a riderGet the merchant app
The Udan Express mobile app used by riders and merchantsMY ROUTE14 stops remainingWorks offline

Pickup

We come to you, in a window you choose

Book a slot and a rider arrives inside it. If your volume justifies it, a fixed daily pickup at a fixed time, with the same rider who learns your shutter and your stock.

Two-hour windows

Same day, if booked by 11 am

Daily scheduled pickup

For 20+ parcels a day

Counter drop-off

At any of 12 branches

Bulk collection

Van dispatched for pallet loads

A pickup van collecting stock from a merchant's shop

Inside the network

Sorted once, scanned four times

Every parcel is scanned at pickup, at the origin hub, at the destination branch and at the door. Four scans is what makes a tracking page truthful instead of decorative.

Conveyor sorting at the hubs
Overhead scanners read the label as it moves, so a mis-sort is caught at the hub rather than in the wrong district.
Overnight line-haul
Sealed vehicles leave the origin hub each evening. A parcel booked today is at the destination branch by morning.
Segregated fragile lane
Fragile and high-value consignments never travel under a pallet of dry goods.
Parcels moving along a sorting conveyor inside a hub

The last mile

The part everyone else gets wrong

Most complaints in this industry are not about speed. They are about the last two hundred metres: no phone call, a wrong address, a rider who would not wait.

A call before arrival
Every rider calls ahead. Most failed deliveries in Nepal are a phone call that never happened.
Landmarks, not just addresses
Most of Nepal is not addressable by street number, so the booking form asks for a landmark and the rider gets it.
Proof of delivery, captured
Name of who received it, time, and a photo where the merchant asks for one.
A delivery rider carrying a parcel box on a scooter
Cash handling

Rs 9,000 of goods a day, and every rupee accounted for

Riders carry a capped amount and bank at the end of each shift. Every collection is tied to a tracking number, and every payout to a bank reference. Cash is the highest-risk part of this business, so it is the part with the most controls.

How we handle cash
A customer paying cash to a courier on deliveryरु

Early partners

What merchants told us they needed

These are the problems the businesses we spoke to during design kept naming. The network is built around them.

  • We were chasing our COD money on the phone every week. What we wanted was a fixed day, a statement we could read, and nobody to chase. That is the whole ask.
    Sabina MaharjanOnline fashion retailer, Lalitpur
  • Half our failed deliveries were the rider not calling. If the rider calls first, the customer comes down. It is not complicated, it just has to actually happen every time.
    Rabin GurungElectronics distributor, Pokhara
  • Anyone will take a parcel to Butwal. We needed someone who would take one to Jumla and tell us honestly it would take a week, instead of promising three days and going quiet.
    Nirmala PoudelHandicraft exporter, Bhaktapur

Composite quotes from merchant interviews conducted during service design, published with permission. Udan Express is a new network — we would rather show you what we were told than invent five-star reviews.

Questions

Questions we get before the first parcel

If the answer you need is not here, the help centre goes deeper — or call the toll-free line and speak to someone.

Which districts does Udan Express deliver to?
All 77 districts across all seven provinces. Kathmandu Valley and the highway corridor are covered by our own riders and branches; the remote hill and Karnali districts are served through partner transport on a fixed schedule, which is why their delivery promise is longer and priced differently.
How does cash on delivery settlement work?
The rider collects the amount you set at booking. It is credited to your merchant ledger the moment the parcel is marked delivered, and the week’s balance — collections minus delivery charges — is transferred to your bank account on a fixed weekly cycle. Every entry is visible in the merchant panel before the payout is made.
How fast is delivery?
Inside Kathmandu Valley, next day as standard and same day if the parcel is booked before 11 am. Along the highway corridor, one to two days. Hill districts are three to four days, and the far-western and Karnali routes are four to nine days depending on road conditions in the season.
What does it cost to send a parcel?
Pricing is by zone and chargeable weight, with the whole calculation shown before you confirm. A 2 kg parcel inside the Valley starts at Rs 90 plus VAT; the same parcel to Pokhara is Rs 130. Use the rate calculator for an exact figure including surcharges.
Do you deliver outside Nepal?
Yes — around 220 countries. Our own network covers Nepal and nine overseas gateways, and everything beyond moves on partner carriers. South Asia is two to four working days, the Gulf three to five, Europe four to seven and North America four to eight, door to door including customs clearance at both ends. We prepare the export documentation before the shipment leaves, because missing paperwork causes far more delay than distance does.
Can I connect Udan Express to my online store?
Yes. There is a REST API for creating parcels and receiving status webhooks, plus bulk CSV import in the merchant panel for shops that would rather not integrate. Orders can be pushed automatically the moment a customer checks out.
What happens if nobody is home?
The rider calls first. If the recipient cannot take it, the parcel is rescheduled and attempted again — up to three attempts. After that it is returned to you, and you can see exactly why each attempt failed in the tracking history.

Send your first parcel this week

Open a business account and a rider can be at your shop tomorrow morning. No minimum volume, no joining fee, no contract to escape from.

Open a business accountTalk to sales

1660-01-55555 · Sunday–Friday, 09:00–18:00 NPT

Looking for something specific? Try the rate calculator, the coverage map, or the help centre.